Primary action
Also: main action, CTA
Strategy and positioning
The one thing a visitor does that makes the site worth having, such as booking a class, phoning, or sending a photo for a quote. Every other action stays on the site, lower down, and doesn’t compete for the first screen.
Why it matters, an example for Primary action
Why it matters. A page can lead with only one action. If nobody chooses, the homepage chooses, usually badly, and three buttons end up side by side with none saying what happens next.
Example. Priya runs a fictional ceramics studio. Her evening classes are most of her income, her pieces mostly sell at craft fairs, and nobody pays for the newsletter. So the primary action is booking a class; buying a piece, joining the newsletter and following on Instagram stay, further down.
Watch out. Three phrases sit close together. The site’s one job is the purpose line in the brief (for Ines’s workshop: get people with something to frame to send a photo and a size, so she can quote before they visit). The primary action is what the visitor does: send the photo and the size. Each page’s own purpose is its page job. IA drawings label this section “Main action”, and its button is often called a call to action.
Related: Page job, Goal (and wish), Website brief, Visitor journey, Conversion, Proof
Learn it: Decide what the site is for, and how much to build, Design the visitor's path to an honest next step
On the site: Plan: What should visitors do next?
Source: Aesthetary skill: Decide what the site is for, and how much to build; Aesthetary skill: Write a one-page website brief